Grievance Redressal
INTRODUCTION
In accordance with the UGC guidelines vide UGC (Grievance Redressal) Regulations 2012, the College has formulated student grievance redressal policy which serves as a transparent mechanism for the students of the College for redressal of their grievances. For this purpose, the College has constituted Grievance and Redressal Committee for resolution of grievances of students. It would be the responsibility of the Committee to ensure that the grievance redressal process is time bound and result oriented. The scope of grievances shall be restricted to academics, examinations, services, financial issues, infrastructure, canteen and hostel facilities, discrimination, victimisation and harassment.
• The Committee shall look into the complaint of the aggrieved student, and judge its merit. It shall take appropriate actions and provide solution of grievances in a fair and impartial manner. It shall maintain necessary confidentiality and sensitivity, as per the merits of the case.
• Students with genuine grievances may approach the Committee to submit their grievance in writing. In case the student is unwilling to appear in person, grievances may be dropped in writing in the suggestion/grievance box.
• The students can also submit their grievances online through the college website.
• All grievances shall be settled within the institutional jurisdiction/premises and no student shall be entitled/authorised to approach any authority outside the institution for redressal.
• Voicing the grievance publically or through press is not allowed and shall expose the student to disciplinary action under rules.
Objectives of the Committee:
1. To develop an organizational framework to resolve grievances of the students.
2. To encourage the students to express their grievances and problems freely and frankly, without any fear of being victimized.
3. To provide the students access to immediate, hassle free recourse to have their grievances redressed.
4. To inform the students about their duties and responsibilities and access to benefits due under the policies.
5. To establish interactions with students in order to elicit information from them about their expectations.
6. To promote cordial relationships with the students.
7. To institute a monitoring mechanism to oversee the functioning of the Grievance Redressal Policy.
8. To advising all staff members to behave professionally and not be vindictive towards any student for any reason.
POLICY
• Any student who wants to file a complaint or initiate a grievance may in the first instance bring the issue to the notice of the Head of the respective department.
• The HOD shall bring all major grievances to the notice of the Principal. He/she shall communicate and discuss the grievance with the Committee for further action. The Committee will identify and review the problem. Necessary information and data pertaining to the problem will be collected. The data/information collected will be analysed and strategies will be formulated to solve the issue.
• The Committee will try to resolve the issue within 7 working days of the receipt of the grievance.
• The committee shall arrive at a solution which will be implemented as a means of corrective action.
• The Committee shall communicate the action taken/solution to the Principal.
• Upon completion of proceedings, the Committee shall communicate the final decision/solution to the grievant.
• If, there is no response within the stipulated time from the respective department or the grievant is not satisfied with response/resolution to his/her grievance, then the grievant is free to represent his/her grievance to the Principal of the college.
• If, the grievance is against the respective Head of Department, then the grievant may directly submit his/her grievance in writing or in person to the Principal.
• Once the grievant indicates acceptance of the resolution, then the complaint/grievance is considered as closed.
• The proceeding regarding each grievance shall be documented in a systematic manner. The information relating to the proceedings shall be treated as confidential and can be viewed only by the members of Grievance Redressal Committee.
MEMBERS
Grievance Redressal Committee
Convener: Dr. Adit Gupta, Principal
Members:
Mrs. Rupa Gupta, Joint Director, MIER
Dr. Nishta Rana, HoD, School of Education
Dr. Monika Bajaj, HoD, School of Social Sciences & Humanities
Dr. Bharti Tandon, Dy. HoD, School of Education
Dr. Mool Raj, CoE
Ms. Jasleen Mohial, Coordinator, IQAC
Student Representatives
Two members from each Programme, Semester wise
Fill the below form to submit your grievance.